Privacy policy

Last updated: September 2026

SKM SOCIAL (“SKM SOCIAL,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, join our email list, or work with us.

SKM SOCIAL is based in West Kelowna, British Columbia, Canada. Our privacy practices are designed to comply with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, federal privacy legislation.

1. Who We Are

SKM SOCIAL provides content creation, on-location filming, video editing, content planning, and creative support.

Location: West Kelowna, British Columbia, Canada
Email: itsskmsocial@gmail.com

Questions about this Privacy Policy or how SKM SOCIAL handles personal information can be sent to the email address above.

2. Information We Collect

We collect personal information that is reasonably necessary to operate our business, communicate with you, and provide our services.

Depending on how you interact with SKM SOCIAL, this may include:

  • Name, email address, and phone number

  • Business, brand, or project name

  • Website or social media links

  • Project location

  • Project details, goals, timelines, and budget information

  • Information you provide through forms, emails, or other communications

  • Newsletter subscription information

  • Billing and transaction information

  • Photos, video footage, files, or other materials you provide for a project

  • Website and technical information collected through cookies or analytics, such as browser type, device information, IP address, pages visited, and website interactions

Please do not submit sensitive personal information through our website unless it is necessary for your project and has been specifically requested.

3. How We Collect & Use Your Information

We may collect information when you submit a form, contact SKM SOCIAL, subscribe to our email list, book or purchase a service, provide materials for a project, or interact with our website.

We may use this information to:

  • Respond to inquiries

  • Prepare quotes, proposals, agreements, and invoices

  • Plan, create, edit, and deliver client work

  • Manage projects, bookings, and communications

  • Process and maintain records of transactions

  • Operate and improve our website and services

  • Understand general website usage and performance

  • Send emails or marketing communications when you have consented to receive them

  • Maintain business, accounting, tax, and legal records

  • Meet legal or regulatory requirements

We will not use your personal information for an unrelated purpose unless we have your consent or are otherwise permitted or required by law.

4. Consent & Email Marketing

Where required, SKM SOCIAL obtains consent before collecting, using, or disclosing personal information.

If you subscribe to our email list, we may send you content ideas, creative finds, SKM SOCIAL updates, promotional messages, and other relevant emails.

Marketing emails will be sent in accordance with Canada’s Anti-Spam Legislation (CASL), where applicable. You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

You may also withdraw consent for certain other uses of your personal information, subject to reasonable legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

5. Cookies & Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website traffic, and measure performance.

SKM SOCIAL’s website is hosted by Squarespace, which may collect or process certain technical information when you use the site. We may also use analytics or similar tools to understand general website activity.

You can control or disable certain cookies through your browser or available website cookie settings. Disabling cookies may affect some website functionality.

6. Service Providers & Storage Outside Canada

SKM SOCIAL does not sell or rent your personal information.

We may share information with service providers that help us operate our business, such as website hosting, email platforms, cloud storage, file transfer services, invoicing, payment processing, scheduling, analytics, and other business tools.

Some of these providers may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We limit information shared with service providers to what is reasonably required for them to provide their services.

We may also disclose personal information where permitted or required by law.

7. How We Protect & Retain Information

SKM SOCIAL uses reasonable administrative, technical, and physical safeguards appropriate to the type of personal information we handle.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business records, meet accounting, tax, contractual, or legal requirements, and resolve disputes.

When information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.

8. Your Privacy Rights

Subject to applicable law, you may ask to:

  • Access personal information SKM SOCIAL holds about you

  • Correct inaccurate or incomplete personal information

  • Withdraw consent where applicable

  • Ask questions about how your information is collected, used, or disclosed

We may need to verify your identity before responding to certain requests.

Requests can be sent to itsskmsocial@gmail.com.

9. Questions & Complaints

If you have questions or concerns about this Privacy Policy or how SKM SOCIAL handles your personal information, please contact:

SKM SOCIAL
West Kelowna, British Columbia, Canada
Email: itsskmsocial@gmail.com

If we are unable to resolve a privacy concern, you may also contact the appropriate privacy regulator.

For privacy matters in British Columbia:
Office of the Information and Privacy Commissioner for British Columbia

For matters within federal jurisdiction:
Office of the Privacy Commissioner of Canada

10. Changes to This Privacy Policy

We may update this Privacy Policy from time-to-time to reflect changes to our business practices, services, technology, or legal requirements.

The current version will be posted on this page with the Last updated date shown above.